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Refund Policy
We are committed to customer satisfaction. If you're not entirely happy with your purchase, we’re here to help.
Refund Timeline:
Refunds, where applicable, will be processed within 10 working days from the date of approval. Refunds are credited to the original method of payment.
Conditions:
- Refunds apply only to eligible products or services as specified at the time of purchase.
- Refunds may be subject to verification and approval.
- Some transactions may incur processing charges which are non-refundable.
- For questions or assistance, please contact our support team at connect@behnaazengineer.com
Q: Can I cancel my order and get a refund?
A: Yes, if your order qualifies for cancellation under our policy. Please contact us as soon as possible to request cancellation. If approved, the refund will be processed within 10 working days.
Q: What if I haven’t received my refund yet?
A: If it’s been more than 10 working days since your refund was approved, please check with your bank or payment provider. Still no update? Reach out to us at connect@behnaazengineer.com and we’ll help sort it out.
Q: Will I get a full refund?
A: Most approved refunds are processed in full. However, some services or products may have non-refundable fees or charges, which will be mentioned during checkout or in the terms.
Q: How do I request a refund?
A: Just contact our support team at connect@behnaazengineer.com with your order details and reason for the request. We’ll review and get back to you as quickly as possible.